Terms & Conditions

These Terms & Conditions apply to all personal training and fitness services provided by James Lee Fitness (“James Lee Fitness”, “we”, “us” or “our”) to clients (“you” or “your”).

By booking, purchasing or participating in a James Lee Fitness service, you acknowledge that you have read and agree to these Terms & Conditions.

1. Services

1.1 James Lee Fitness provides the following services:

• 1-on-1 Personal Training
• 2-on-1 Paired Coaching
• Private Group Training
• Fitness programs and related coaching services.

1.2 Training may take place at a private gym, training facility, outdoor location or another location agreed between you and James Lee Fitness.

2. Health & Safety

2.1 You acknowledge that physical exercise involves inherent risks, including injury, illness, falls, muscle soreness and aggravation of existing injuries or medical conditions.

2.2 You must provide accurate information about any injury, illness, medical condition, medication, physical limitation or other circumstance that may affect your ability to participate safely in exercise.

2.3 You must notify James Lee Fitness if your health or circumstances change during your participation in training.

2.4 You should seek advice from an appropriately qualified medical professional where necessary before commencing or continuing an exercise program.

2.5 James Lee Fitness may modify, postpone or decline a session where it reasonably considers that participation may present a significant health or safety risk.

2.6 You agree to follow reasonable instructions provided during training and immediately notify James Lee Fitness if you experience pain, dizziness, shortness of breath or any other concerning symptoms.

3. Bookings

3.1 Sessions must be booked directly with James Lee Fitness or through an approved booking system, including Everfit.

3.2 A booking is considered confirmed once it has been accepted or confirmed through the applicable booking system.

3.3 Sessions are generally limited to the scheduled duration.

3.4 If you arrive late, the session will generally still finish at the scheduled time unless otherwise agreed.

4. Session & Pack Expiry

4.1 Single Sessions: A purchased single session must be used within 7 days of purchase.

4.2 10-Session Packs: A purchased 10-session pack must be used within 10 weeks of purchase.

4.3 Sessions remaining after the applicable expiry period will generally expire.

4.4 James Lee Fitness may, at its discretion, extend an expiry period where reasonable circumstances prevent you from using your sessions within the applicable period.

4.5 Session packs are generally non-transferable unless otherwise agreed by James Lee Fitness.

5. Private Group Training

5.1 Private Group Training is offered as a separate service and is not sold as a session pack.

5.2 The standard pricing structure is:

• $100 base fee per 60-minute session
• +$10 per participant for the first 10 participants
• +$7.50 per participant above 10 participants

5.3 The final price will depend on the agreed number of participants.

5.4 The person organising the group session is responsible for confirming the expected participant numbers and payment arrangements unless otherwise agreed.

5.5 All participants must comply with these Terms & Conditions and reasonable health and safety instructions provided by James Lee Fitness.

6. Payment

6.1 Payment must be made before or at the time of the applicable service unless another arrangement has been agreed in writing.

6.2 James Lee Fitness may decline or postpone a booking where payment has not been received.

6.3 Prices may change from time to time. Price changes will not affect services already purchased unless otherwise agreed or required by law.

7. Cancellations & No-Shows

7.1 At least 24 hours' notice is required to cancel or reschedule a session.

7.2 If you cancel with less than 24 hours' notice or fail to attend a confirmed session, James Lee Fitness may treat the session as used.

7.3 For a 10-session pack, the session may be deducted from your remaining balance.

7.4 For a single session, the session fee may be forfeited.

7.5 Exceptional circumstances may be considered at the discretion of James Lee Fitness.

7.6 If James Lee Fitness needs to cancel a session, reasonable efforts will be made to reschedule the session and you will not lose the session as a result of the cancellation.

8. Refunds & Consumer Rights

8.1 Refunds and other remedies will be handled in accordance with the Australian Consumer Law and applicable Queensland legislation.

8.2 Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

8.3 Where you are legally entitled to a refund or other remedy, James Lee Fitness will provide the applicable remedy.

9. Client Responsibilities

9.1 You are responsible for:

• providing accurate health and personal information;
• informing James Lee Fitness of relevant changes to your circumstances;
• following reasonable training and safety instructions;
• using equipment appropriately;
• behaving respectfully towards the trainer, other clients and facility staff; and
• complying with the rules of the facility where training takes place.

9.2 James Lee Fitness may refuse or discontinue a service where behaviour is threatening, abusive, discriminatory, harassing or creates an unsafe training environment.

10. Liability

10.1 James Lee Fitness will take reasonable care when providing its services.

10.2 You acknowledge that participation in physical exercise involves inherent risks.

10.3 Nothing in these Terms & Conditions excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded under Australian law.

11. Photography & Video

11.1 James Lee Fitness will not use identifiable photographs or videos of you for marketing, social media or promotional purposes without your permission.

11.2 Where you provide permission, you may withdraw that permission for future use by contacting James Lee Fitness.

12. Complaints

12.1 If you have a concern about a James Lee Fitness service, please contact us as soon as reasonably possible.

12.2 We will make reasonable efforts to understand and resolve complaints fairly and promptly.

12.3 Nothing in this section limits any rights available to you under Australian Consumer Law or other applicable legislation.

13. Changes to These Terms

13.1 James Lee Fitness may update these Terms & Conditions from time to time.

13.2 The current version will be made available on the James Lee Fitness website.

13.3 Changes will not retrospectively alter services already purchased unless agreed with you or otherwise permitted by law.

14. Governing Law

14.1 These Terms & Conditions are governed by the laws of Queensland, Australia.

14.2 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Contact

15.1 For questions regarding these Terms & Conditions, bookings, cancellations or complaints, please contact:

James Lee Fitness
Email: lj@jamesleefitness.au
Phone: 0401 634 369

15.2 By booking or purchasing a James Lee Fitness service, you acknowledge that you have read and understood these Terms & Conditions.